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Book chapter

Title An Initial Proposal for a Web 2.0 Information System that Supports a 360º Customer Loyalty Assurance Process in Private Healthcare Organization
Author Mário Magalhães, Ramiro Gonçalves, Frederica Branco, Manuel Au-Yong-Oliveira, Fernando Moreira
Booktitle Recent Advances in Information Systems and Technologies. Advances in Intelligent Systems and Computing
Editor
Publisher Springer
Address
Volume 571
Pages 264-276
Month April
Year 2017
DOI 10.1007/978-3-319-56541-5_27
Group Information Systems and Processing
Group (before 2015)